Returns & Exchanges

At Farmer Gracy UK, we want you to be delighted with your garden; if your bulbs or plants arrive in less than perfect condition, we offer a 100% satisfaction guarantee to ensure your peace of mind. You can return non-perishable items or report quality issues with live plants within 14 days of receipt for a full refund or replacement.

Return Process

• 1.
  Contact Customer Care

  Email our gardening experts with your order number and photos of the items you wish to return or report.

• 2.
  Package Your Items

  Carefully place the unused items back in their original breathable packaging to ensure they remain protected during transit.

• 3.
  Dispatch the Parcel

  Affix the provided return label and drop off your package at any authorized UK courier collection point.

• 4.
  Receive Refund or Credit

  Once our nursery team inspects the return, we will process your refund to the original payment method within 5-7 business days.