Frequently Asked Questions
Everything you need to know about your order and our flower bulbs.
When will my order be dispatched?
We dispatch orders seasonally to ensure your bulbs arrive at the perfect time for planting. Spring-flowering bulbs are typically shipped in autumn, while summer-flowering varieties are sent in spring.
What is your shipping policy for the UK?
We offer reliable delivery across the United Kingdom via tracked courier services. Shipping costs are calculated at checkout, and you will receive a tracking link as soon as your parcel leaves our warehouse.
What happens if my bulbs arrive damaged?
We take great pride in our quality, but if your items arrive damaged or fail to meet your expectations, please contact our customer service team within 14 days of receipt for a replacement or refund.
Can I amend or cancel my order after placing it?
As we process orders quickly to ensure timely delivery, we can only make changes or cancellations if the order has not yet entered the packing phase. Please contact us immediately if you need assistance.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you provide planting instructions?
Yes, every order includes a detailed digital or printed planting guide tailored to the specific varieties you have purchased to help you achieve the best results in your garden.